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The Australian Privacy Principles We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.
What is "personal information"? Personal information held by the Association may include your: • name and date of birth; • residential and business postal addresses, telephone/mobile/fax numbers and email addresses; • bank account and/or credit card details for agreed billing purposes; • any information that you provided to us by you during your account creation process or added to your user profile; • preferences and password for using this site and your computer and connection information; and • any information that you otherwise share with us. Information provided to payment gateway providers All purchases that are made through this site are processed securely and externally by one or more third party payment gateway providers. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to such third party payment gateway providers, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address).
How we may collect your personal information At this site, we only collect personal information that is necessary for us to conduct our activities as a registered health promotion charity.
Information that you provide to us We may collect personal information that you provide to us about yourself when you: • use this site, including (without limitation) when you: - create a user account; - add information to your user profile; - purchase any products and/or services through this site; - add reviews, forum or chat room messages or comments in any elements of this site that permit user-generated content; - complete an online contact form to contact us or any third party supplier; • provide information to us by telephone or through marketing or competition application forms; or • send us an email or other communication. IP addresses This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Association collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Association may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.
How we may use your personal information Your personal information may be used in order to: • verify your identity; • assist you to place orders through this site; • process any purchases of products and/or services that you may make through this site, including charging, billing and collecting debts and shipment of products to you; • make changes to your account; • respond to any queries or feedback that you may have; • conduct appropriate checks for credit-worthiness and for fraud; • prevent and detect any misuse of, or fraudulent activities involving, this site; • conduct research and development in respect of our products and/or services; • gain an understanding of your information and communication needs or obtain your feedback or views about our products and/or services in order for us to improve them; and/or • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,
and for any other purpose reasonably considered necessary or desirable by the Association in relation to our activities. From time to time we may email our customers/clients with news, information and offers relating to our own products/services or those of selected partners. Your personal information may also be collected so that the Association can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
When we may disclose your personal information In order to deliver the products/services you require or for the purposes set out above, the Association may disclose your personal information to organisations outside the Association. Your personal information is disclosed to these organisations only in relation to this site, and the Association takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide: • customer/client enquiries; • mailing systems; • billing and debt-recovery functions; • information technology services; • marketing, telemarketing and sales services; • market research; and • website usage analysis. In addition, we may disclose your personal information to: • your authorised representatives or legal advisers (when requested by you to do so); • credit-reporting and fraud-checking agencies; • credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing); • our professional advisers, including our accountants, auditors and lawyers; • government and regulatory authorities and other organisations, as required or authorised by law; • organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and • the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
Contacting us about privacy If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email or by post. Access to your personal information In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email (firstname.lastname@example.org)or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access. In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would: • be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties); • have an unreasonable impact on another person’s privacy; or • prejudice an investigation of unlawful activity. We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access, we will provide you with reasons for our refusal. Correcting your personal information We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Storage and security of your personal information We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.